How do I turn off conversations in Outlook Web Access?
Recently PUC has migrated to Exchange 2010. Although users of the desktop client will not see many changes, users of the Outlook Web Access (OWA) will have a much more up to date client that more closely resembles the desktop version.
One of the changes in Outlook Web Access will be the introduction of “conversations”. This is the grouping of emails in a “thread” – all of the replies to an initial email.
The steps below will show you how to turn off conversations and display your emails individually in Outlook Web Access.
In your OWA menu bar, choose View. Find Use Conversations. If there is a check mark next to it, that means conversations are on. Click Use Conversations to uncheck it and your messages will go back to being individually displayed.
Under the “Search Entire Mailbox” Bar, find Conversations by [sort type]. At the bottom of the list that appears, there will be an option for “Conversation” with a check box. Click Conversation to uncheck it and your messages will go back to being individually displayed. A check mark means conversations are ON, no check mark means conversations are OFF.