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How do I add another mailbox in Outlook?

Last Updated: Mar 17, 2013  |  0 Views
Topics: Email

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This is an article for adding a mailbox inside your existing Outlook Profile. For adding another mailbox as a separate profile (where you will be prompted when opening Outlook to choose a profile) please see How do I add a mailbox in Outlook as a separate profile?

Purdue Calumet has recently migrated to Exchange 2010 which gives users better ways to manage their account and mailboxes in Outlook Web Access. Although this has been available in the desktop client for some time, this is a new feature for the Web Access client. The steps below will show you how to add another mailbox in both the Outlook Desktop and Outlook Web Access clients. 

Jump to Outlook Web Access instructions

Outlook Desktop

1. In Outlook, choose the File tab, then the Info section (this should be the section you see by default). Choose Account Settingsthen Account settings, again.

Image of Outlook 2010 File tab with Info selected and Account settings highlighted

2. On the Account Settings window, choose the Data Files tab. Select your primary mailbox in the list (it will most likely have your name) and click the Settings... button.

Image of Account Settings window with Data Files tab selected and settings highlighted

3. In the Settings window, choose the Advanced tab and then click the Add... button. 

Image of Settings window with Advanced tab selected and Add... highlighted

4. In the Add Mailbox window, type in the name of the mailbox you want to open and click OK.

Note: If there are several mailboxes that match the name, you will be presented with another window asking you to pick the correct mailbox.

Image of the Add Mailbox window

5. In the Settings window, you will now see your mailbox. Click OK.

Image of Settings window showing the added mailbox

6. In your navigation pane, you should now see the mailbox. Click the arrow that is immediately to the left of the name to expand it. 

Image of Navigation pane with new mailbox highlighted

Outlook Web Access

1. Right click your mailbox name (most likely your own name) and choose Open Other User’s Inbox… from the menu that appears.

Image of OWA with right click menu of Mailbox Name open and "Open other user's inbox" highlighted

2. Type in the email address of the inbox you want to open and click OK.

Image of Open Other User's Inbox window

 3. The email address will resolve and display the mailbox name. Click OK again.

Image of Open other User's Inbox with OK highlighted

 4. The mailbox should now be displayed in your navigation pane. 

Image of Extra mailbox in navigation pane in OWA

Answered by Jim NagyBookmark and Share

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